Refund/Return Policy

We're confident that you and your pet will love our products. However, if you're not satisfied, we've got you covered.

Returns and Refunds

Please submit any requests for returns or refunds within 90 days of your delivery date. To start the process, simply fill out our easy-to-use "Return Order" Form below.

  1. Unopened Products: If you have unopened products, please ship them back to us.
  2. Opened or Used Products: No worries! Even if your product has been opened or used, we can still refund you if you're unsatisfied. Just fill out the "Return Order" form below.

Requirements for Returns:

  1. All returned items must be unopened and in their original packaging.
  2. Pack the item(s) securely along with the order number or original packing slip.
  3. After you submit the "Return Order" form below, we'll send you a complimentary return label.

Issued Refunds

We process all refunds to the original method of payment used for the purchase. After receiving your completed "Return Order" request, we'll reach out to you to process your return and/or refund. Please allow up to 10 business days for the refund to reflect on your statement.

Exchanges / Receiving the Wrong Item

Mistakes happen! If you've ordered the wrong item, received the wrong item(s), or if you'd like to exchange your product for something else, please reach out to us through the form below.

Missing Products

Did we make a mistake and ship you an incomplete order? Don't worry! We'll fix any issues promptly. Fill out the form below with details about the missing products. We'll ensure your missing products are shipped out to you as soon as possible.

For any other questions, please visit our Help Center.