Refund/Return Policy
We're confident that you and your pet will love our products. However, if you're not satisfied, we've got you covered.
Returns and Refunds
Please submit any requests for returns or refunds within 30 days of your delivery date. To start the process, submit a return request on our Contact Us page and choose "Return order".
- Unopened Products: If you have unopened products, please ship them back to us.
- Opened or Used Products: No worries! Even if your product has been opened or used, we can still refund you if you're unsatisfied. Just submit a return request on our Contact Us page.
Requirements for Returns:
- All returned items must be unopened and in their original packaging.
- Pack the item(s) securely along with the order number or original packing slip.
- After you submit your return request, we’ll send you a complimentary return label.
Issued Refunds
We process all refunds to the original method of payment used for the purchase. After receiving your completed return request, we'll reach out to you to process your return and/or refund. Please allow up to 10 business days for the refund to reflect on your statement.
Exchanges / Receiving the Wrong Item
Mistakes happen! If you've ordered the wrong item, received the wrong item(s), or if you'd like to exchange your product for something else, please reach out to us on our Contact Us page.
Missing Products
Did we make a mistake and ship you an incomplete order? Don't worry! We'll fix any issues promptly. Send us the details on our Contact Us page and tell us which products are missing. We'll ensure your missing products are shipped out to you as soon as possible.
For any other questions, please visit our Help Center.
