CBD, Purchasing & Product quick FAQs
Our Most Frequently Asked Questions
CBD FAQs
We generally recommend between 0.25 mg (a Regular Dose) to 0.5 mg (a Strong Dose) of CBD per every 1 lb of bodyweight. See our Pet CBD Dosing Chart for specific product dosing guidelines
Yes. All of our ingredients are organic, non-GMO, non-dairy and gluten free.
No. HolistaPet products are made with all natural and organic ingredients. The active ingredient CBD works naturally within the endocannabinoid system which is a completely different biochemical pathway then your regular pet medications. It is ok to use HolistaPet with your pet along side with any other pet medications.
All of our products are are Non-GMO and contain natural ingredients. They don’t contain any preservatives, wheat, refined sugars, or dairy so allergy reactions are very uncommon. If your pet seems to be allergic to one of our products simply contact us for a refund.
Products FAQs
Yes we regularly test all of our products. We use third party labs to test our products from start to finish. We test to make sure the proper dosage of cannabinoids are present in each product. We also test to ensure that our products do not contain any other unwanted chemicals or metals. See our product testing results page for more info.
Yes. All of our ingredients are organic, non-GMO, non-dairy and gluten free.
No. HolistaPet products are made with all natural and organic ingredients. The active ingredient CBD works naturally within the endocannabinoid system which is a completely different biochemical pathway then your regular pet medications. It is ok to use HolistaPet with your pet along side with any other pet medications.
Our dosing scale is simple. (SEE OUR CBD DOSING CHART HERE)
We generally recommend between 0.25 mg (a Regular Dose) to 0.5 mg (a Strong Dose) of CBD per every 1 lb of bodyweight.
- Example 1: I want to give my 40 lb dog a Regular Dose, I would multiply his weight by 0.25 to get 10mg of CBD (40 lbs X 0.25mg = 10mg).
- Example 2: I want to give my 10 lb cat a Strong Dose, I would multiply his weight by 0.5 to get 5mg of CBD (10 lbs X 0.5mg = 5mg).
HolistaPet treats contain cannabinoids that are natural, safe and nontoxic. They can be taken any time and as frequently as needed.
For complete Dosing Chart and specific Dosing Guidelines click here.
Please store all HolistaPet products in a cool dark place for optimal shelf life.
NEW UNOPEN TREAT BAGS: Treats stored in a dark cool location can be fresh for up to 4 months, up to 1 year refrigerated and up to 2 years if frozen.
OPEN TREAT BAGS RESEALED: Treats stored in a dark cool location can be fresh for up to 2 months, up to 4 weeks refrigerated and up to 2 years if frozen.
TINCTURE BOTTLES: All of our CBD tincture products stored in a dark cool location can be fresh for up to 1 year, up to 2 years refrigerated.
CAPSULE BOTTLES: All of our CBD capsule products stored in a dark cool location can be fresh for up to 1 year, up to 2 years refrigerated.
Ordering / Purchasing FAQs
We are very sorry you are experiencing difficulty during checkout. If you are seeing errors or the charge is not going through, it is usually because your bank does not recognize the charge. In this case, you will need to call your bank to acknowledge or verify the charge and then try again.
** All products are made in the USA and shipped from Commerce, California.
Currently, we are only shipping domestically to US residents.
Please allow all orders 1 to 2 business days to process before being shipped out (95% of all orders are shipped out within 24 hours from purchase).
All orders purchased after 1 pm on Fridays will not ship out until the following Monday.
Free Standard Shipping Time: 4-6 business days delivery once the order is successfully processed.
Priority Mail Shipping Time: 3-4 business days delivery once the order is successfully processed.
Please note: USPS First-Class and Priority Mail are not guaranteed delivery services and do not have guaranteed delivery dates—only an expected delivery date.
When the tracking information isn’t being updated by USPS as it should be, we understand your frustration in having to wait for the package. Sometimes weather is an issue, and sometimes packages just aren’t scanned into the carrier’s system at intermediary stops, so it looks like nothing is happening. Other times, it’s just the carrier running behind or performing additional transit safety measures based on the contents of the package.
It’s not uncommon for USPS to skip package scans when they’re running behind in order to allow them to move packages quicker than otherwise since additional scanning also means additional processing time. In some cases like this, the package will just show up delivered with no tracking history.
It is your responsibility to make sure that the shipping info is correct before you submit your order. We ship out orders on a daily basis, Monday – Friday and Saturdays too. This means that sometimes we are unable to intercept your order and correct in time before it goes out. If you have made a mistake with the shipping address in your order, we are not responsible for this and there is a good chance that your order has already shipped out to the address which you provided.
Changes in shipping address will not be accepted once your order has been placed. Only if the package is returned back to us due to a “Wrong address – Return to sender” error, only then will we try to arrange the order to be re-shipped to the new updated address.
Our regular business hours are Monday-Friday 9am – 5pm Pacific Standard Time
We offer message and chat support during our regular business hours. All messages left over the weekend will not be answered until Monday.
Please see our return and refund policy here.
Please see our Privacy Policy here.
Please see our Terms of Service here.
Yes we offer special pricing for resellers. All resellers are subject to our approval. Please fill out our Wholesale Application Form to start the approval process.
Yes we do please see our Affiliate Program for details.
Yes. We regularly offer special savings and discount codes via newsletter campaigns, social media, and from our site. Codes cannot be combined with any other offer, promo, sale, or bundle. Codes cannot be combined with reward points or subscription savings. Only one code per customer, household, and IP address can be used. Some rules apply. Contact customer service for more details.
